RUDY ZOLEZZIReadable resume
RODOLFO "RUDY" ZOLEZZI · DALLAS, TX

AI Automation Lead | Production AI in regulated, privacy-bound operations

Operator who builds production AI. Designs, codes and deploys AI systems end to end, from air-gapped and frontier large language models (LLMs) to multi-agent systems and document automation, inside a medical-legal practice that runs on protected health information (PHI). 7+ years of enterprise systems, data and product work at Texas Instruments, Southwest Airlines and American Tire Distributors. Bilingual (English, Spanish).

Download the resume rzc989@gmail.com linkedin.com/in/rudyzolezzi
Results
2x
exam volume and practice revenue, year over year, zero added headcount
~$210K/yr
salary costs avoided as automation absorbed a departed role and a planned hire
$30K+/yr
software and subscriptions cut, replaced with internal AI-built tools
90 / 90
test cases passed by the forms app, zero regressions across releases
10,000+
physician reports consolidated into one air-gapped, queryable database
1 hr → 15 min
claimant intake per person, ~300+ staff hours a year
Selected AI systems
AIR

Air-gapped clinical data pipeline

open-weight LLMs · Linux2025 - 2026LIVE

Consolidated 10,000+ physician reports (2012 to present) from SharePoint and two Box accounts into a 100% air-gapped Linux environment, where open-weight LLMs classify each report, extract structured fields into a queryable database and strip identifiers. Result: a de-identified research dataset of ~3,800 evaluations (~2,800 individuals) that supplied the data for the principal physician's two talks at a state psychiatric society meeting.

privacy → two-tier architecture: all claimant data stays air-gapped, a second local model checks every de-identification, only de-identified output reaches frontier models (Claude)
CoS

Multi-agent "Chief of Staff" system

orchestrator + 6 specialistsLIVE

An orchestrator agent assigns, verifies and reports on work across six specialist agents, including market research, content, compliance, regulatory watch and vendor spend. No agent touches claimant data.

see it in action → the Agent HQ page is a stylized version of this system
90

Forms automation app

JavaScript · pdf-lib · JSZipoffline, single fileSHIPPED

Offline, single-file browser app that reads finished physician reports and fills state workers' compensation forms and the CMS-1500 medical billing form. Result: passed 90 of 90 synthetic test cases plus regression suites, with zero regressions across versioned releases.

EOB

Denial appeal letter builder

OCR (Tesseract) · Word automationSHIPPED

Extracts case data from Word reports, reconciles explanation of benefits (EOB) lines against billed services, reads scanned documents with optical character recognition (OCR) and applies regulation-cited rationale to each denied procedure code. Result: each reconsideration letter drafted in ~10 minutes instead of ~45.

IN

Capture-once claimant intake

digital intake → every downstream formLIVE

Rebuilt claimant intake as a capture-once digital flow that generates every downstream case form. Result: intake cut from ~1 hour to under 15 minutes per claimant (~300+ staff hours a year), with data-entry errors virtually eliminated. Paired with AI-assisted impairment-rating calculators and automated report finalization that cut physician report prep from 1-2 hours to ~30 minutes.

Experience
GES

Director of OperationsGlobal Examination Services

Nov 2024 - PresentDallas, TX · hybridglobalexams.com

Medical-legal evaluation practice performing workers' compensation and insurance exams for claimants across the US. Leads a team of four; owns operations, vendors, systems and reporting; personally designs, builds and runs every AI and automation system in the practice.

  • Doubled monthly evaluation volume (~15-20 to ~35-40 exams) and doubled practice revenue year over year with zero added headcount, by putting AI and automation under intake, physician reporting, forms and billing.
  • Avoided ~$210K a year in salary costs as automation absorbed a departed coordinator role and removed the need for a planned admin hire, and cut $30K+ a year in software by replacing paid tools with internal AI-built ones.
  • Set the delivery method behind every tool: Claude drafts architecture and specs, Claude Code implements, and test harnesses must pass before release. Shipped a daily report-status service (Python, Microsoft Graph API) that replaced a cloud job that kept failing at sign-in expiry.
  • Vetted AI vendors for regulated work (HIPAA business associate agreement (BAA) coverage, AWS Bedrock and Google Vertex AI routes), verified Microsoft 365 data residency against Texas Senate Bill 1188, and leads the policies-and-procedures and cybersecurity overhaul.
  • Also runs operations for the principal physician's affiliated ventures: a 32-unit duplex subdivision (land acquisition through build-out) and an 8+ unit short-term rental portfolio launched end to end.
TRS

Data and AI Project ConsultantTerreas (contract)

Nov 2024 - Mar 2025Brownsville, TX · remote
  • Architected a relational database that consolidated 10+ disconnected spreadsheets and data sources into a single source of truth, and automated SQL reporting for 6+ recurring weekly and monthly reports, cutting manual prep time 60%+.
  • Added an AI chatbot that lets staff query operational records in plain language, and trained 5 non-technical staff so the system stayed in daily use after handoff.
SWA

Senior Technology AnalystSouthwest Airlines

Feb 2023 - Nov 2024Dallas, TX
  • Owned the car-booking product end to end, shipping 21+ releases (5 major) in 21 months across marketing, finance and business stakeholders; onboarded 5+ rental-car partners and eliminated recurring booking errors.
  • Owned the requirements pipeline for content placement across mobile web, desktop and app on 25+ southwest.com pages, including the homepage, driving a 20% increase in user engagement.
ATD

Product ManagerAmerican Tire Distributors

Oct 2021 - Feb 2023Dallas, TX · remote
  • Cut defect rates 30% and release cycle time 50% leading enhancement delivery for an agile team; owned backlog priority across new capability, technical debt and defect fixes, plus the API product documentation.
TI

Texas Instrumentsthree roles, two promotions

May 2017 - Oct 2021Dallas, TX

SAP Business Analyst · Jan 2020 - Oct 2021

  • Deployed customer freight-account capability (FedEx, UPS, DHL) to 100+ countries through API, electronic data interchange (EDI) and eCommerce on ti.com, delivering $1M in annual savings and a 35% gain in order-processing efficiency.
  • Led enterprise resource planning (ERP) projects across manufacturing, logistics, supply chain and eCommerce, directing SAP development teams and moving ongoing support to an offshore organization.

Lead Business Analyst · Jan 2019 - Jan 2020

  • Led four business analysts converting 500+ manual test cases to automated Selenium coverage, and designed the testing process later adopted by multiple teams.

Database Administrator · May 2017 - Jan 2019

  • Built a document-extraction tool (Java Spring, PL/SQL) that turned unstructured documents into queryable data, an early form of intelligent document processing, and cut new-hire onboarding from 2 months to 2 days.
IST

Database Support EngineerIstation

Jun 2016 - Feb 2017Dallas, TX
  • Cut proposal prep time 50%, raised the acceptance rate 10%, and ran market-basket analysis across 50M+ records.
Sites and ventures
globalexams.com
Global Examination Services. The practice where the AI systems above run day to day.
pableasy.com
A cookbook and recipe site, designed, built and published end to end.
lonestarfoundationco.com
Business website designed, built and deployed on Netlify.
bg-honey.com
Small-business website designed, built and published.
Affiliated ventures
Operations for a 32-unit duplex subdivision (land acquisition through build-out) and an 8+ unit short-term rental portfolio: construction coordination, website, photography, Airbnb and direct-booking listings.
Skills
AI AND LLMs
Claude and Claude CodeChatGPTGeminiGrokopen-weight local LLMs (LM Studio)Model Context Protocol (MCP)multi-agent orchestrationprompt engineeringstructured data extractionde-identificationevaluation harnesses
AUTOMATION AND INTEGRATION
PythonNode.jsJavaScript (pdf-lib, JSZip, Tesseract OCR)REST APIsMicrosoft Graph APIOAuth / MSALlaunchd / cron
PLATFORMS AND DATA
LinuxmacOS server operationsMicrosoft 365 administrationSharePoint / OneDrive / BoxTailscale / SSHSQL / PL/SQL / Oraclerelational data modelingextract, transform, load (ETL)Tableau / Spotfire
PRIVACY, COMPLIANCE AND DELIVERY
HIPAA and PHI handlingair-gapped and local-only AIbusiness associate agreements (BAAs)data residency (Texas SB 1188)SAP ERPelectronic data interchange (EDI)Agile / Scrum · Jira · Confluenceuser acceptance testing (UAT)release management
Education
M.S., Information Technology and Management
Business Intelligence and Data Analytics · University of Texas at Dallas, Naveen Jindal School of Management · Aug 2017
B.S., Information Technology and Management
Summa Cum Laude · University of Texas at Dallas · Dec 2016
Downloads

Three versions of the same career, each written for a different kind of role. Pick the one that matches yours.

AI Automation LeadProduction AI in regulated, privacy-bound operations. The main version.
PDFWord
Director of OperationsAI-enabled operations, process redesign and cost reduction.
PDFWord
Senior Technical Product Manager, AIInternal AI products from spec to daily use.
PDFWord